Refund Policy

At Prime Skin, we are committed to providing high-quality products and ensuring customer satisfaction. If you encounter any issues with your order, please review our return policy below.

Incorrect or faulty products 

If you have received an incorrect, damaged, or faulty product, please notify us within 7 days of receiving your order. To assist with your claim, kindly provide details and include photos of the items in question. Once verified, we will offer a replacement or provide further instructions. Please contact our customer care team at hello@withprimeskin.com, making sure to include your order confirmation number in the subject line so we can locate your order and resolve the issue as quickly as possible.

*Please note, all products must be returned in their original, unused condition. We cannot offer refunds or replacements for products that have been opened or used. Prime Skin is not responsible for the cost of returning the products.

Change of mind 

We do not offer refunds or accept returns due to a change of mind. As everyone's skin is unique, results may vary, and we are unable to provide a satisfaction guarantee. We encourage our customers to carefully review product descriptions before making a purchase.

Missing items 

If your order is incomplete or missing items, please reach out to our customer care team at hello@withprimeskin.com. Be sure to include your order confirmation number in the subject line to help us process your request swiftly. We are dedicated to ensuring your order is delivered in full and on time.