Privacy Policy
Prime Skin is committed to safeguarding your personal data and ensuring that your privacy is protected. This privacy policy outlines how we collect, use, and protect your personal information when you use our website or interact with us in any way.
Data controller
Prime Skin is the data controller, meaning we are responsible for how your personal data is collected and used. We are committed to handling your data in accordance with applicable data protection laws.
What is this Privacy policy?
This privacy policy explains how Prime Skin collects and processes your personal data when you visit our website, make a purchase, subscribe to updates, enter competitions, or communicate with us.
Your data is used to process orders, manage payments, deliver marketing communications, personalise your experience, and provide customer support.
If you have any questions regarding this privacy policy or your personal data, please contact us at info@withprimeskin.com. We only process your data where we have a legitimate reason to do so, including legal obligations, your consent, and our business interests.
Changes to your information
It is important that the personal data we hold about you is accurate and up to date. Please inform us of any changes to your personal data.
How long do we keep your data?
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for. After this period, your data will be securely deleted or anonymised.
Types of data we collect and how we use it
Here is a summary of the types of personal data we collect and how we use it:
- Identity Data: This includes your name, contact details (such as email address and phone number), and date of birth (if provided) to manage your account, process your orders, and verify your age where required. If you opt in, we may send you marketing updates.
- Order and Transaction Data: We collect information related to your purchases and communication history to manage your orders and provide customer support.
- Purchase and Browsing History: Information on your previous orders and browsing preferences helps us tailor your shopping experience and recommend products.
- Device Data: We collect information about your device, such as your IP address, to enhance website functionality and user experience.
- Survey and Competition Data: Any information you provide in response to surveys or competitions helps us improve our products and services.
We may anonymise your personal data for research, analysis, and improvement of our offerings.
Data sharing
We do not sell your personal data. We may share your data with trusted third parties, such as:
- Service providers who help us fulfil your orders (e.g., payment processors, warehouses, and delivery services).
- Professional partners, such as marketing agencies and website hosts, to enhance our service.
- Legal or regulatory authorities, when required by law.
Data security
Prime Skin implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, or loss. Only authorised personnel who require access for legitimate business purposes are allowed to access your data.
Your rights
You have the following rights regarding your personal data, in accordance with applicable laws:
- The right to withdraw consent for marketing communications.
- The right to object to certain types of data processing.
- The right to request the transfer of your data (data portability).
- The right to request the deletion of your personal data.
- The right to request a copy of your personal data.
- The right to know how we make tailored suggestions.
To exercise any of these rights, please contact us at info@withprimeskin.com
Changes to this privacy policy
We regularly review our privacy policy to ensure compliance with current regulations. This policy was last updated on 8th October 2024. We will notify you of any significant changes to how we use your personal data.
For further information, please contact us at info@withprimeskin.com
