Terms of Service

Welcome to Prime Skin! By shopping with us, you agree to these terms of service. Please read them carefully before placing your order.

Eligibility to shop

To shop with Prime Skin, you must:

• Be at least 16 years old.
• Have a valid debit or credit card that we accept (please see payment providers at the bottom of the page).
• Be authorised to use that card (i.e., it is in your name or you have permission to use it).

Some products on our website may not be suitable for individuals under 18. For more information on how we use your personal data, please refer to our Privacy Policy. If any of your personal details change, we encourage you to update your account to ensure the best service.

Order placement & pricing

All orders are subject to availability and confirmation of the order price. If there are any issues with your order, we will notify you.

The main characteristics of each product are displayed on its product page. Please be aware that product images may differ slightly from the actual product due to variations in device settings.

In the event that an item is priced incorrectly, we will inform you and offer the option to reconfirm your order at the correct price or cancel it. If we cannot reach you, the order will be treated as cancelled. If payment has already been made, we will refund you in full.

Prices are subject to change due to currency fluctuations, sales, and other commercial factors. All prices are quoted in AUD and include VAT (where applicable). Should the VAT rate change between your order date and delivery, we will adjust the VAT unless payment has already been made in full.

Discount codes are subject to their own terms and conditions, which may include eligibility criteria and maximum order value. If there is a contradiction between these terms and the discount code's terms, the latter will take precedence.

We reserve the right to reject or cancel any order that does not comply with these terms, even if payment has already been processed. In this case, a full refund will be issued.

Please review the final price before placing your order. If there is an error in pricing or payment calculation, we will reject the order and contact you to offer the product at the correct price.

The purchase price and delivery cost will be charged to your account upon the dispatch of your order.

Intellectual property, content & software

Prime Skin owns or has permission to use all intellectual property rights on the website and its content. These rights are globally protected, and all rights are reserved.

You may store, print, or display our website content for personal use only. Commercial use of any part of the website or its content is prohibited unless expressly permitted by us.

You are welcome to link to www.withprimeskin.com, provided it is done in a non-commercial, fair, and legal manner that does not harm our reputation. You must not link in a way that implies endorsement or approval by Prime Skin where none exists. Our website must not be framed on any other site without our express permission.

Company information

Prime Skin

Level 3/459 Church St

Richmond VIC 3121

Australia

ABN: 44 666 628 824

Role & responsibilities

When you make a purchase from www.withprimeskin.com, you are directly buying from Prime Skin. We provide the platform, manage sales, payments, refunds, and shipping on our branded goods. Once full payment for your order is received, your obligation to Prime Skin will be fulfilled.

Prime Skin manages shipping directly, and we strive to ensure your order reaches you promptly and in excellent condition.

Order conditions

By clicking the 'Confirm and Pay' button, you enter into a legal obligation to pay for the product(s) in your basket.

The contract between you and Prime Skin is formed when we confirm dispatch of your order via email. Until then, no contract exists, and we may reject any order at our discretion.

You will receive an automatic order confirmation after placing your order, but this does not constitute acceptance of the order. The order is accepted once you receive a dispatch confirmation from us.

Gifting terms & conditions

1. Introduction
   These terms apply to promotional gifts available on the Prime Skin website.
2. The gift
   2.1. The gift details are outlined in the promotional material.
   2.2. The gift excludes delivery costs.
   2.3. Gifts are subject to availability and cannot be exchanged for cash.
   2.4. Gifts cannot be exchanged due to incorrect selections.
   2.5. If products purchased in the qualifying transaction are returned, the gift must also be returned.
   2.6. Prime Skin is not responsible for any additional costs related to the gift.
   2.7. The qualifying amount is calculated after discounts.
   2.8. The participant must not display inappropriate content when using the gift.

 

Mobile terms of service

The Prime Skin mobile messaging service (the "Service") is operated by Prime Skin. By using the Service, you agree to these terms. We may modify or cancel the Service at any time without notice.

By opting in to Prime Skin’s SMS/text messaging service, you agree to receive recurring messages from us at the mobile number provided, even if the number is registered on any Do Not Call list. 

Messages may include updates and promotional offers. 

Participation is voluntary and not required for purchases. Message and data rates may apply. You may opt out at any time by texting STOP to Prime Skin or following the unsubscribe link in any message.

For assistance, email info@withprimeskin.com. Changes to our contact information will be communicated to you.

Privacy Notice

For details on how we collect and use your personal data, please see our Privacy Policy.