Your order will be shipped Monday to Friday between 9am and 5pm AEST. 

We’re as excited about your order as you are and will process it within 48 hours. It will then be handed to our trusted carriers for delivery. 

We track every order from dispatch through delivery. After placing an order, you’ll receive your tracking number with your confirmation email. Please use your tracking number to track your order status.

If you have any questions about tracking your order, please contact us at hello@withprimeskin.com – we’ll get back to you as soon as we can!

After your order has been placed we are unable to make changes to it. Please reach out to our team at hello@withprimeskin.com – we’ll help you find the best solution based on the changes required.

We start working on your order straight away, so we are unable to change or cancel your order after it has been placed. Please see our refund policy for details on returning your order after it has arrived. 

Yes, we offer international shipping. However, the cross-border policies of select countries may prevent us from being able to ship there. This may include Argentina, Barbados, Belarus, Brazil, Kazakhstan, Libya, Martinique, Mexico, Russia, St Martin, Tanzania, Turkey and Yemen.

Please reach out to our team at hello@withprimeskin.com if you have any questions about where we ship to.

Yes! As an Australian-born and based company, we ship throughout Australia. 

Please reach out to our team at hello@withprimeskin.com if you have any questions about our Australia-wide shipping.

Yes. All Prime Skin products are vegan and cruelty free so you can love your skin and the planet at the same time.

When you use Jelly Plump as a cleanser as directed, it works quickly to clean skin and remove stubborn makeup. 

Leave it on for 10-15 minutes as a mask, then wash off to reveal hydrated skin.

When using Jelly Plump as an overnight mask, you’ll enjoy deeply nourished skin as soon as you wash it off in the morning. 

Prime Skin products are designed to be inclusive and suitable for all skin types. They are especially formulated to be gentle enough for sensitive skin, ensuring that everyone can enjoy the benefits without worrying about harsh reactions. Whether your skin is dry, oily, combination, or sensitive, Prime Skin's versatile formulations aim to enhance your natural beauty by providing nourishment and protection.

However, if you have specific skin concerns, please share product information with your healthcare providers to ensure it is right for you. 

Our 'worry-free' formula means you can enjoy using our products with complete peace of mind. We consciously avoid using silicones, parabens, PEGs, sulfates (SLS/SLES), GMOs, mineral oils, petrolatum, and synthetic colours. Additionally, our products contain less than 1% synthetic fragrance and are 100% cruelty-free!

As of now, Prime Skin products are exclusively available through our website. We are always exploring new avenues to make our products more accessible. To be the first to know about any new retail partners or special collaborations, please join our mailing list and follow us on our social media channels.

If you're curious about any of our products or need more details before making a purchase, don't hesitate to contact us at hello@withprimeskin.com. Our dedicated team is eager to provide all the information you need to make an informed choice and will ensure you receive a response promptly.

We are constantly innovating and expanding our product line at Prime Skin. While we can’t reveal too much just yet, we can say that something exciting is always around the corner. Stay updated on our newest product launches and special events by subscribing to our mailing list!